Presentation

THE NEW SKILLS

The Global Healthcare Forum brings together different entities and individuals from various sectors of society and areas of activity with the common objective of discussing and training the new fundamental skills for healthcare professionals to succeed in the digital age and industry 4.0. Global Healthcare Forum is also a catalyst for ideas, knowledge and research that focuses on important issues of people's motivation and happiness in the workplace, believing that it is necessary to "take care of those who care", providing professionals with tools that allow them to reskill to face the changes imposed by the impact of rapid changes and an increasingly global and technological world.

Framework

Research consistently shows that, when employees feel supported and valued, they tend to have higher levels of well-being, higher levels of performance, concentration and motivation; higher levels of involvement and commitment to the organization's goals. The results of research carried out on this topic show a direct link between people's well-being, their happiness and productivity in the work they do. They also made it clear that people's satisfaction increases their level of commitment to the organization's mission and involvement in its activities. For this to happen, organizations must create the conditions that:

• are conducive to organizational development;

• allow work to reveal positive experiences;

• ensure that personal and professional life can be reconciled without disruption;

• ensure that the social value of the work carried out is translated into meaningful activities;

• increase the feeling of belonging to the institutions;

• increase the purpose of serving citizens;

• dynamics of listening and attention to the user;

Each euro invested in the effective implementation of intervention programs that support employees with Psychological Health problems produces a return that corresponds to a fivefold increase in productivity (Hilton, 2004).

In the UK, the National Institute for Health and Clinical Excellence (2009) estimated that productivity losses could be reduced by at least 30% and result in annual savings of €292,100 in an organization with 1000 employees.

The costs of psychological health promotion interventions at work are generally clearly outweighed by gains in reducing absenteeism and improving productivity. Research on cost-effective interventions that promote Psychological Health at work suggests a return on investment of more than €9 for every €1 spent (Knaap et al., 2011).

A study commissioned by EU-OSHA showed that the return generated by programs promoting well-being and motivation at work, over a year, can reach €13.62 for every €1 spent on these programs (Matrix, 2013).

Decrease in Physical Health problems (and costs) associated with Occupational Stress, such as cardiovascular diseases (which constitute the main cause of death in Portugal and whose pharmacological and therapeutic treatment cost the SNS, in 2016, 330.5 million euros) or chronic low back pain (which has a prevalence of 36.6% in the Portuguese population).

Decrease in Psychological Health problems (and costs) associated with Occupational Stress, such as Depression, Anxiety (which together affect almost 25% of the population), loss of concentration and difficulty in making decisions.